PRIVACY POLICY

Privacy Policy:

We know how important it is to understand how we use your personal data. This policy will show you how and why we collect, store, process and share your personal data and what choices you have.

How we use your information:

We use your information in order to help provide the best service to you. This information will help verify your identity for enrolment on our courses and allow us to reply to your enquiry by post, email or telephone. This information also helps us keep you informed of other services. This also helps us look at the number of customers we have and the types of customers.

What is the purpose and legal basis for processing your information:

To provide you with the service you have requested and to enrol you in the course or qualification you required.

If you do not wish to provide this information?:

This may cause you to be unable to enrole in the qualification or service you require.

Marketing Communications:

Only after we have asked you for consent will we send any information or updates about our services. These updates will be updates about First Aid procedures, any events we are hosting and further advice about our services. If you wish to no longer receive these emails you can choose to opt out.

Who will we share this information with?

We will never sell your personal data with a third party but for security and legal requirements we may need to share with a third party to ensure financial information you provide is accurate, conduct fraud checks, protect our rights or property (or that of others) and to ensure legal compliance from regulatory and law enforcement bodies. Also in order to enrol in your chosen qualification we will have to share certain information with the awarding body and provider of such qualification in order for you to gain that qualification.

Types of personal data processed:

• Name
• Email address
• Phone number
• Address
• Postcode
• Date of birth
• Gender
• Ethnic group
• Disability status
• Additional learning requirements
• Employment status
• Individual learner number
• Credit card/ debit card or other payment details

Where do we collect that personal data from? :

Directly from you when you enrol on a course, fill out the contact details on our website or contact us about a general enquiry.

How long do we keep that information for? :

We only store your personal data for the minimum amount of time necessary. This may be set out by the law or a requirement of the awarding body of the qualification you have chosen to enrol on. This could also be based on business needs.

Where your information could be held internationally:

Your personal data could be transferred to, and processed at a destination outside the European Economic Area. We ensure that the organisation that processes the data has adequate levels of protection for your rights and complies with the conditions of the data protection law set out in the General Data Protection Regulation. We are committed to ensuring your personal data is secure and have put in place suitable physical, electronic and procedural measures in place to safeguard your information that we collect in person or online.

Links to other websites:

Our website may contain links to other websites of interest. We ask to exercise caution as we do not have any control over other websites. Therefore we cannot be responsible for the protection and privacy of any information you provide whilst visiting such websites. Remember to look at the privacy statement of such websites.

Your rights under the data protection law :

• You can request access to your information.
• Obtain an electronic copy of your personal data.
• Make sure your personal data is accurate and correct any mistakes.
• Delete personal information where is no good reason for us to continue to process it.
• Request removal from all marketing emails and campaigns.

Where have obtained your consent for the processing of your data? :

You have a right to withdraw your consent at any time. You may change your mind about direct marketing at any time by emailing us at theresa@helpinghandsfirstaid.co.uk

Changes to privacy policy:

This privacy policy is constantly reviewed and updated in accordance with any changes in law and changes to our business. We will regularly place updates on our website. This privacy policy was last updated May 2018.

HELPING HANDS FIRST AID

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Helping Hands First Aid offers affordable first aid classes for the whole family. Whether you are a grandparent, parent, carer or child, we have classes suitable for you. Our classes are relaxed and informative, so that you can leave feeling safe with your new found knowledge and skills. Knowing that if anything should happen you have the potential to protect your entire family.

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